PPR Data Collection App for Consultative Work
Optimising data collection by digitalising workflow with a focus on statistics - replacing pen-and-paper documentation with a tailor-made iOS and Android app for PPR Gladsaxe Municipality.
PPR Gladsaxe Municipality · Denmark
The PPR (Pædagogisk Psykologisk Rådgivning) department in Gladsaxe Municipality relied on pen-and-paper documentation for consultative and preventative work with children and young adults in the social sector. · Fragmented, paper-based data collection with no reliable digital record. · Near-impossible to extract statistics on case types, effectiveness or service volumes. · No way for leadership to make evidence-based resourcing decisions.
Sammetric developed a tailor-made app for iOS and Android to replace the pen-and-paper tasks in employees' daily routines. · A full digital replacement for paper-based processes. · Anonymised data shared internally to support work across teams. · A notification system to prevent cases being overlooked. · Statistical dashboards covering cases, problems and services.
“Symmetric Sammetric performed both interviews and workshops and developed a data collection app that supported the existing workflows of PPR, Gladsaxe Municipality's early consultative and preemptive work.”
Charlotte Djuraas, Project Manager, Gladsaxe Municipality
The client and what we did for them
PPR (Educational Psychological Counselling) departments in Danish municipalities support children, young people and families through assessment, guidance and intervention - inherently complex, case-based work, often with multiple active threads per child.
In Gladsaxe, this work was still being documented on paper, and the data it produced was effectively trapped: there was no way to aggregate it, analyse it, or use it to improve service delivery.
Our Approach
The engagement moved through five phases:
- Discovery - workshops with multi-disciplinary staff mapped existing workflows from every perspective, producing visual flowcharts of how work actually happened.
- Design - initial wireframes evolved into mockups through iterative refinement, incorporating ongoing stakeholder feedback.
- Prototyping - a functional prototype became the foundation for a detailed requirements specification.
- Development - an agile approach delivered testable app versions after each sprint, letting the client validate against real workflows as it was built.
- Testing & Rollout - a selected district piloted the app and trained colleagues in other districts, ahead of release on the App Store and Google Play.
Outcome
The result was a digital replacement for paper-based case recording across the department, with anonymised data shared across teams, notifications to reduce the risk of neglected cases, and statistics dashboards giving leadership real-time visibility into caseload composition - a level of insight the department had never had before.
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