Case Studies
Our Work
A library of transformation engagements - each documenting the challenge, what we did, and the measurable outcomes achieved.
MHEOC — Mental Health Emergency Operations Centre
Ministry of Health NSW · Australia
Led BA delivery and system updates for the NSW psychiatric surge coordination platform; onboarded 100+ facilities for Virtual Psychiatry under an accelerated Agile model.
PHREDSS Surveillance Enhancements
Ministry of Health NSW · Australia
Defined HL7/FHIR data pipelines and requirements to enhance early-warning and compliance incident detection for the NSW Public Health Real-time Emergency Department Surveillance System.
SDPR Integration — EPIC & ODS
Ministry of Health NSW · Australia
Led multi-stream integration between the EPIC electronic medical record and the Operational Data Store (ODS), bridging strategic and technical delivery across concurrent squads.
Surgery Demand & Capacity Dashboard
Ministry of Health NSW · Australia
Statewide predictive Power BI analytics dashboard delivered across 200+ NSW Health sites, cutting manual reporting by 45% and embedding real-time operational handover protocols.
Co-Located Clinics — Primary Care Integration
eHealth NSW / Western NSW PHN / Maari Ma · Australia
Mapped and validated consent and data-sharing workflows enabling GPs to securely access NSW Health hospital records while maintaining full privacy compliance — delivered in partnership with Western NSW PHN and Maari Ma.
ENHANCE — IT Service Desk Uplift
eHealth NSW · Australia
Redesigned IT Service Desk workflows and embedded Lean KPIs to improve service maturity and performance across eHealth NSW's key support channels.
SDPR (EPIC) Readiness
eHealth NSW · Australia
Developed capability uplift plans, system gap analyses, and implementation toolkits supporting the staged statewide deployment of EPIC as NSW Health's electronic medical record.
Remote Patient Monitoring — Statewide Rollout
eHealth NSW / Telstra Health · Australia
Directed the statewide Remote Patient Monitoring rollout with Telstra Health — scoping functional requirements, designing onboarding flows, and building a sustainable BAU operating model across multiple NSW Health Districts.
PPR Data Collection App for Consultative Work
PPR Gladsaxe Municipality · Denmark
Optimising data collection by digitalising workflow with a focus on statistics - replacing pen-and-paper documentation with a tailor-made iOS and Android app for PPR Gladsaxe Municipality.
Business Processes & Service Design
Red Cross · Denmark
Mapping, analysis and design of shared business processes and services across Red Cross Denmark's asylum centre operations - bringing coherence to a fragmented, siloed organisation ahead of a new case-management system.
Evaluation of User Experience
Capital Region / Region Zealand · Denmark
A structured UX evaluation of the PRO Epilepsy app on My Health Platform (MinSP) - improving usability and patient engagement through research, interviews, prototyping and actionable recommendations.
Reduction of Rehabilitation Waiting Time
Brøndby Municipality · Denmark
Workflow analysis and design in connection with reducing the waiting time for municipal rehabilitation under the Health Act §140 - cutting average start-up waiting time from 15 days to 4.
ACDCare — Advance Care Planning Platform
Australian Digital Health Agency · Australia
Designed and delivered a national advance care planning platform end-to-end — from discovery and phased rollout to interoperability integration and consent workflow design across aged care.
Miru — Compliance & Audit Readiness Platform
Danish Public Sector · Denmark
Built a scalable self-service compliance and audit-readiness reporting tool for the Danish public sector — led analysis, Power BI dashboard requirements, and alignment with legislative use cases.
Epilepsy PRO — Platform Enhancement & UX Review
Danish Health Regions (Capital Region / Region Zealand) · Denmark
Led UX review and platform enhancement for the Epilepsy PRO patient-reported outcomes app — redesigned patient flows and delivered a strategic report for the Danish Health Regions.
PPR Konsultativ — Child Intervention Tracking Platform
Local Government Denmark (KL) · Denmark
Conceived and delivered a SaaS platform to track early interventions for children — owned the business case, backlog, development (in-house and outsourced), and licensing strategy for Local Government Denmark.
Digitalisation of Three Core Blood Donation Processes
Rigshospitalet (Copenhagen University Hospital) · Denmark
Digitalising self-booking, donor registration and donation-data transfer for Rigshospitalet's blood donation service, funded by Fonden for Velfærdsteknologi.
Det Fælles Medicinkort (FMK): National Shared Medication Record
Nationalt Sundheds-IT (NSI) & SDSD · Denmark
Workflow analysis, national evaluation design and implementation support for Det Fælles Medicinkort (FMK), Denmark's national shared medication record, across hospitals, general practices and emergency services.