Reduction of Rehabilitation Waiting Time
Workflow analysis and design in connection with reducing the waiting time for municipal rehabilitation under the Health Act §140 - cutting average start-up waiting time from 15 days to 4.
Brøndby Municipality · Denmark
Training Centre Brøndby wanted to reduce waiting times for municipal rehabilitation under the Health Act §140, and needed a sustainable, long-term solution rather than simply adding staff.
Sammetric delivered a tailor-made workflow analysis and design process. · Standardised workflows across rehabilitation teams. · An improved working environment. · Continuous improvement embedded into everyday practice. Measured outcomes: · Average start-up waiting time reduced from 15 days to 4 days. · Zero cases exceeding waiting-time targets at project completion. · 72% of rehabilitation plans initiated within 10 days. · Median waiting time reduced from 10 days to 4 days.
“Symmetric Sammetric has been great to work with. They are extremely ambitious about everything they do and are ready with world-class guidance when the surroundings of the project suddenly change. They play a big part in making the result of the project as good as it did.”
Project Manager, Brøndby Municipality
The client and what we did for them
Training Centre Brøndby, part of Brøndby Municipality, delivers rehabilitation services under the Health Act §140, which governs municipal rehabilitation for citizens after hospitalisation. Sammetric was engaged for its expertise in workflow optimisation and resource utilisation, to bring waiting times down without simply adding headcount.
Our Approach
The engagement ran in three phases:
- Analysis - detailed observational studies of therapist workflows, from rehabilitation plan receipt through scheduling, documentation and registration.
- Design - future-state workflows built using Sammetric’s design methodology, with employee workshops built in to ensure engagement and ownership of the new way of working.
- Implementation - management approval followed by staff training on the new workflows.
The analysis produced a workflow library, a set of critical attention points, solution designs and implementation recommendations - developed collaboratively with both employees and citizens.
Outcome
The redesigned workflows cut average start-up waiting time from 15 days to 4, brought the median wait from 10 days to 4, and got 72% of rehabilitation plans started within 10 days - with zero cases exceeding waiting-time targets by the time the project closed.
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