Evaluation of User Experience
A structured UX evaluation of the PRO Epilepsy app on My Health Platform (MinSP) - improving usability and patient engagement through research, interviews, prototyping and actionable recommendations.
Capital Region / Region Zealand · Denmark
· Understand how patients actually use the app. · Increase adoption and satisfaction with PRO Epilepsy. · Identify potential areas for improvement. · Recognise the barriers stopping regular use.
· A comprehensive improvement recommendations report. · A study design and evaluation framework. · An interview guide, with patient interviews conducted. · Wireframes and prototype designs for improved flows. · Solutions addressing user pain points, with an executive summary.
“We have had a really good collaboration with Symmetric, who together with patients have investigated the user experience in My Health Platform when the patients answer questionnaires about their illness. Symmetric has delivered a very relevant and very useful report, which has provided a lot of input for improvements that we can directly work on.”
Hanne Nørby, Project Lead, Capital Region
The client and what we did for them
The PRO (Patient-Reported Outcomes) Epilepsy app lets patients on My Health Platform (MinSP) regularly report their symptoms and wellbeing to their treating clinicians. Despite its clinical value, adoption and regular use were lower than expected.
The Capital Region and Region Zealand engaged Sammetric to evaluate the user experience across five specific areas: MinSP account creation, MinSP login, new user onboarding, questionnaire completion, and questionnaire retrieval - to understand why patients weren’t using it as intended, and what would make a meaningful difference.
Our Approach
We designed a study framework and evaluation methodology, then developed an interview guide built directly around those five focus areas. Patient interviews were conducted to surface real usage patterns, points of confusion, and drop-off.
Findings were translated into wireframes and prototype designs addressing each identified pain point - giving the product team concrete, testable starting points rather than abstract recommendations.
Outcome
The engagement concluded with a full report of prioritised recommendations and an executive summary, alongside the wireframes and prototypes developed during the evaluation - giving the Capital Region and Region Zealand immediate material to act on.
Got a similar challenge?
Let's talk about what's possible for your organisation.