Project History
10+ Years.
68+ Engagements.
Our work spans health systems, hospitals, municipalities, government and social services - rooted in Denmark, now extending across Australia. Below is the full record.
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68 engagements
PPR Data Collection App
PPR Gladsaxe Municipality
iOS and Android app replacing pen-and-paper data collection for educational-psychological consultative work.
Reduction of Rehabilitation Waiting Time
Brøndby Municipality
Workflow redesign cutting average waiting times from 15 days to 4 days. Zero cases exceeded targets at completion.
Business Processes & Service Design
Red Cross Denmark
Mapping, analysis and design of shared business processes across Red Cross Denmark.
Evaluation of User Experience - PRO Epilepsy App
Capital Region / Region Zealand
Structured UX evaluation of the PRO Epilepsy app to improve usability and patient engagement.
Det gode Borgerforløb
Danish Health Authority (Sundhedsstyrelsen)
Design of coordinated citizen care pathways for elderly with complex needs across 14 municipalities.
Shared Medication Record (FMK) - Process Optimisation
National eHealth Authority
Workflow analysis and process optimisation for the national shared medication record system.
Shared Medication Record - New User Experience Design
National eHealth Authority
UX redesign of the national medication record used across Danish hospitals and clinics.
Recommended Prerequisites for Decentralised Medication Systems
National eHealth Authority
Analysis and specification of requirements for decentralised medication card solutions.
Digitisation of Blood Donation Processes
Rigshospitalet
Digitisation of three core processes in blood donation at Denmark's national hospital.
Process Optimisation - Outpatient Medical Clinic
Frederiksberg Hospital
Process optimisation and digitisation of workflows at the medical outpatient clinic.
Implementation of EVA
Bispebjerg & Frederiksberg Hospitals
Implementation of the EVA clinical decision support system across both hospitals.
Workflow Analysis - 1813 Emergency Line
Capital Region of Denmark
Workflow analysis in connection with the launch of the 1813 medical emergency line.
Toxaid - IT System for National Poison Centre
Bispebjerg Hospital / Giftlinjen
Custom case management and decision support system for Denmark's national poison control centre.
New Icons for 2,300 Clinicians
Capital Region of Denmark
Design and rollout of a new icon library for clinical IT systems used by 2,300 clinicians.
CIS Implementation - Intensive Care Unit
Bispebjerg Hospital
Implementation of a clinical information system (CIS) on the intensive care unit.
Cetrea Emergency - Acute Boards for A&E and Medical Admissions
Bispebjerg Hospital
Implementation of electronic acute overview boards across the emergency department and acute medical unit.
Assessment of Cetrea Technology
Capital Region of Denmark
Evaluation of Cetrea patient flow technology across multiple hospital sites in the capital region.
Implementation of New Workflows - FAM
Odense University Hospital
Implementation of redesigned workflows in the Emergency Department (FAM) at OUH.
Functional & Organisational Requirements - Cancer Treatment in EPM
Capital Region of Denmark
Specification of functional and organisational requirements for oncology support in the EPM system.
Electronic Patient Medication (EPM) - Implementation & Evaluation
Bispebjerg Hospital
Implementation and evaluation of electronic patient medication across hospital wards.
IT Support for Shift Planning & Theatre Management
Bispebjerg Hospital
Analysis and implementation of IT support for surgical scheduling and operating theatre workflows.
Implementation of Orbit
Frederiksberg Hospital
Implementation of the Orbit clinical platform across hospital departments.
Implementation of Orbit
Hvidovre Hospital
Implementation of the Orbit platform across hospital wards and outpatient departments.
Implementation of Labka II
Bispebjerg & Frederiksberg Hospitals
Hospital-wide implementation of the Labka II laboratory information system.
EPM Consolidation
Bispebjerg Hospital
Consolidation of Electronic Patient Medication systems across clinical departments.
Process Optimisation - Radiology
Bispebjerg Hospital
Workflow analysis and process optimisation in the radiology department.
Process Optimisation - MR Scanning
Bispebjerg Hospital
Workflow analysis and optimisation of the MR scanning pathway.
Workflow Optimisation - Pulmonary Medicine Clinic
Bispebjerg Hospital
Analysis and optimisation of clinical workflows in the pulmonary medicine outpatient clinic.
Workflow Optimisation - Geriatric Outpatient Clinics
Geriatric Outpatient Services
Workflow optimisation across geriatric outpatient services to improve patient flow and staff experience.
Follow-up & Evaluation Framework
Bispebjerg & Frederiksberg Hospitals
Development of a structured follow-up and evaluation concept for clinical IT projects.
Staff Card & Canteen System
Bispebjerg Hospital
Implementation of a unified staff ID card and integrated canteen payment system.
Effektiv SystemAdgang - Baseline Evaluation
Capital Region of Denmark
Baseline (zero-point) evaluation of the Effective System Access project before rollout.
Effektiv SystemAdgang - Formative Evaluations
Capital Region of Denmark
Ongoing formative evaluations tracking implementation progress and user adoption.
Effektiv SystemAdgang - Impact Assessment & User Experience
Capital Region of Denmark
Final impact assessment and user experience evaluation of the ESA programme.
Effektiv SystemAdgang - Qualitative User Experiences
Capital Region of Denmark
Qualitative study of clinician experiences with the Effective System Access implementation.
Effektiv SystemAdgang - Visualisation of Results
Capital Region of Denmark
Design and development of data visualisation tools to communicate ESA programme results.
Effektiv SystemAdgang - User Participation & Workspace Design
Capital Region of Denmark
User participation process and physical workspace design supporting the ESA system rollout.
Hurtig Adgang - Chip Card for Fast Clinical Data Access
Bispebjerg & Frederiksberg Hospitals
Implementation of chip card technology giving doctors and nurses rapid single-sign-on access to clinical systems.
Hurtig Adgang - Project Management
Bispebjerg & Frederiksberg Hospitals
Full project management of the Hurtig Adgang (Fast Access) technology programme.
Hurtig Adgang - Baseline, Mid-term & Final Evaluation
Bispebjerg & Frederiksberg Hospitals
Three-phase evaluation covering baseline, mid-term and final outcomes of the fast access programme.
Role Playbook & Classification
Capital Region of Denmark
Development of a role playbook and classification framework for clinical IT roles across the region.
Role Clarification
Capital Region of Denmark
Structured role clarification process to reduce ambiguity in cross-departmental projects.
Implementation of Agenda Management
Capital Region of Denmark
Implementation of a digital agenda management system across regional government.
Open Source Booking App - Health Conversations
Capital Region of Denmark
Development of an open source booking application for mandatory health conversations.
Process Descriptions - PDA Relaunch
Capital Region of Denmark
Process documentation and workflow descriptions for the relaunch of mobile clinical PDA systems.
Analysis of E-Phone Directory
Greater Copenhagen Hospital System
Analysis of user needs and workflows for a hospital-wide electronic telephone directory.
Analysis of User Administration
Greater Copenhagen Hospital System
Analysis of user administration processes and access management across hospital IT systems.
Project Proposal - Role-Based Access Control (RBAC)
Capital Region of Denmark
Specification and project proposal for implementing role-based access control across clinical systems.
Improved Workflows Across Health Services
Copenhagen Municipality
Analysis and redesign of workflows across municipal health services to improve coordination.
Workflow Design Workshops
Aarhus Municipality
Series of workshops on workflow design methodology with municipal health and social service staff.
Workflow Design in the Municipal Sector
Multiple Danish Municipalities
Broad workflow design programme across Danish municipal administration and service delivery.
Course in Workflow Analysis
Herlev Hospital
Facilitated training course in workflow analysis methodology for clinical and administrative staff.
Workflow Analysis - Learning Management System (LMS)
Capital Region of Denmark
Analysis of workflows and requirements for implementing a Learning Management System.
Workflow Analysis - HR & Personnel Administration System
Capital Region of Denmark
Workflow analysis informing procurement and configuration of a personnel administration system.
Study of IT Use - Clinical Staff
Bispebjerg Hospital
Observational study of how clinical staff use IT systems in daily practice.
Development of Implementation Model
Symmetric / Internal R&D
Development of a proprietary implementation model for health IT change programmes.
ACDCare — Advance Care Planning Platform
Australian Digital Health Agency
End-to-end delivery of national advance care planning platform; led discovery, phased rollout, stakeholder alignment, and consent workflow design across aged care.
PPR Konsultativ — Child Intervention Tracking Platform
Local Government Denmark (KL)
Conceived and delivered SaaS platform to track early interventions for children. Owned business case, backlog, in-house and outsourced development, and licensing strategy.
Epilepsy PRO — Platform Enhancement & UX Review
Danish Health Regions
UX review and platform enhancement for patient-reported outcomes app; redesigned patient flows and delivered actionable strategy report.
Miru Compliance Platform
Danish Public Sector
Scalable self-service reporting and audit-readiness tool; led analysis and Power BI dashboard requirements aligned with legislative and operational use cases.
Remote Patient Monitoring — Statewide Rollout
eHealth NSW / Telstra Health
Directed statewide RPM rollout with Telstra Health; scoped functional requirements, delivered onboarding flows and a sustainable BAU operating model across multiple Districts.
Co-Located Clinics — Primary Care Integration
eHealth NSW / Western NSW PHN / Maari Ma
Mapped and validated consent and data-sharing workflows enabling secure GP access to NSW Health systems; ensured compliance with legal, policy, and clinical teams.
SDPR (EPIC) Readiness
eHealth NSW
Developed capability uplift plans, system gap analyses, and implementation toolkits supporting staged deployment of the statewide EPIC electronic medical record.
ENHANCE — IT Service Desk Uplift
eHealth NSW
Redesigned IT Service Desk workflows and embedded Lean KPIs to improve service maturity and performance across key support channels.
Surgery Demand & Capacity Dashboard
Ministry of Health NSW
Delivered statewide predictive Power BI analytics dashboard across 200+ sites; integrated forward-looking capacity metrics, cutting manual reporting by 45% and embedding operational handover protocols.
PHREDSS Surveillance Enhancements
Ministry of Health NSW
Defined HL7/FHIR data pipelines and requirements to enhance early-warning capability for operational and compliance incidents; aligned clinical data capture with data-governance policy.
MHEOC — Mental Health Emergency Operations Centre
Ministry of Health NSW
Led BA delivery and system updates for psychiatric surge coordination platform; onboarded 100+ NSW facilities under an accelerated Agile model, formalising SOPs and uplifting delivery velocity.
SDPR Integration — EPIC & ODS
Ministry of Health NSW
Led multi-stream integration between EPIC EMR and the Operational Data Store; aligned interface design, adoption strategy, and bridged strategic and technical delivery across concurrent squads.
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