MHEOC — Mental Health Emergency Operations Centre
Led BA delivery and system updates for the NSW psychiatric surge coordination platform; onboarded 100+ facilities for Virtual Psychiatry under an accelerated Agile model.
Ministry of Health NSW · Australia
⚠️ PLACEHOLDER — Case narrative to be written by Jari. Suggested points to cover: · The surge coordination challenge MHEOC was solving · Why 100+ facilities needed to be onboarded quickly · Complexity of the virtual psychiatry model and clinical stakeholders · The accelerated Agile delivery pressure and what that required
⚠️ PLACEHOLDER — Results to be written by Jari. Suggested points to cover: · How onboarding was achieved at pace without quality loss · SOP formalisation — what changed for the facilities · Delivery velocity uplift — what that looked like in practice · Any clinical or operational impact you can speak to
⚠️ This case study is a placeholder — content to be completed by Jari.
Context
The Mental Health Emergency Operations Centre (MHEOC) is a NSW Health platform for coordinating psychiatric surge response across the state. Sammetric led business analysis and system delivery updates to support rapid onboarding and capability expansion.
What Was Delivered
- BA delivery and system updates supporting psychiatric surge coordination
- Onboarding of 100+ NSW facilities for Virtual Psychiatry
- SOPs formalised to support consistent facility operations
- Delivery velocity uplifted across squads using an accelerated Agile model
Role
Lead Business Analyst / Delivery Lead — Ministry of Health NSW (October 2024–Present)
Write your case here. Replace the placeholder sections above with the real story.
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